How do you plan to achieve your identified outcomes?

You have identified the outcomes; now it’s time to design an effective and appropriate service response with your clients and community. Consider the systems and context in which you work and actively involve clients every step of the way.

The Design phase is a systematic process of gathering evidence and information on the most suitable program and service responses, determining fit (for your client group, organisation and community) and describing how proposed strategies will achieve outcomes (developing a theory of change).

Remember: Trialling and monitoring strategies to see what works (and what doesn’t) for your context is good practice, so don’t be disheartened if you find yourself repeating aspects of the Design phase before finding the right approach to achieve outcomes.

Reflect and Review

Effective practice is supported by a process of learning and continuous improvement: regularly take time out to Reflect and Review all the way through!

It is good practice to set up regular ‘check-in’ points to consider the data you have collected and how it can be used to strengthen your program or service. Start by asking:

  • What happened?
  • So what?
  • Now what?

Here are some Reflect and Review tools to get you started.

These resources can help you through the 'Design' phase:

Design, Identify

Person-centred Thinking Tools

A set of easy to use templates that are used to give structure to conversations. These tools provide a practical way to capture information that feeds into care and support planning, as well as to improve understanding, communication and relationships.

What works in effective Indigenous community-managed programs and organisations

Here the Australian Institute of Family Studies (AIFS) outlines some of the key considerations on the common factors of successful community-managed programs for Indigenous peoples.

The Australian Centre for Social Innovation (TACSI) Toolkit

The Australian Centre for Social Innovation (TACSI) has a range of useful tools for co-design including a webinar exploring what is human centred design, and what does it take to do well?

Design, Identify, Implement

Fact Sheet: Introduction to Evidence Informed Practice Elements

This OPEN Fact sheet provides you with a useful overview of what we mean by Practice Elements.

Design, Evaluate, Identify, Implement

Fact Sheet: Practice Expertise

A useful explainer on how practitioner experience can be used to inform improvements in practice.

Design, Evaluate, Identify, Implement

Fact Sheet: Evidence Based Programs 101

This OPEN Factsheet provides you with a useful overview of what we mean by Evidence Based Programs.

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