If you’re a practitioner

Some helpful steps in the Design phase can include:

1. Develop suitable strategies and evidence-informed approaches based on agreed outcomes
2. Explore preferred strategies with your client
3. Agree on the strategies that you will implement with your client and team and develop the action plan.

Try these techniques to help as you ‘Design’:

• Draw on your practice expertise and advice from colleagues and leaders to discuss suitable approaches
• Explore evidence-informed practices and programs aligned to the identified outcomes
• Use open-ended questions to explore strategies with your client as well as introducing new ones to gauge their interest
• Consider the alignment of the strategies and action plan with your program or organisations’ practice and outcomes framework
• Continue to develop the action plan with your client to capture the strategies you will undertake together.

It can be helpful to picture what the identified strategies will look like in practice. Ask yourself: are they fit for the context of your service and client? How will you know if it has been successful?

Plans for implementation and monitoring are generally set up at program or organisation level. However, together with your client, you are responsible for day-to-day implementation and monitoring so you want to feel confident that you are setting up for success (see the Implement phase for more).