From journal articles to Quick Guides and webinars, you will find tools and information to support.
This OPEN Factsheet provides you with a useful overview of what we mean by Client Experience and contains some hands-on tools to improve services.
This video provides an overview of the online platform Hello Insight, which helps youth development programs evaluate and respond to what young people need through online surveys and real time data analysis. The overview is provided by the founder of the platform, Dr Kim Sabo Flores, who has a long history conducting and championing youth participatory evaluation practice.
Watch Dr. Kim Sabo Flores talking about her work, where she emphasises that best youth programs do not just build on youth’s strengths or assets. Instead they supply them with opportunities to explore entirely new ways of being in the world, to create new roles, new attitudes, and new actions. In this video, she also talks about creative activities to involve young people in evaluation.
Watch Dr. Kim Sabo Flores, a youth participatory evaluation expert based in the US, talking about the need to create environments which ignite learning and development in young people.
This guide has a series of “tip sheets” that identify practical ways to conduct a youth-adult partnership evaluation project. The tip sheets talk about various “leverage points” or those key processes and moments in implementation that can influence the outcomes of projects. It also provides tips on creating a culture of evaluation in an organisation, developing the right evaluation questions and practical and youth-friendly data collection/analysis strategies.
UNICEF developed this toolkit in 2005 to increase young people's participation in evaluation of projects in Europe and Central Asia. There are a number of evaluation tools/methods with ethical and practical guidelines to engage children and young people. There are also a number of energizers and ice-breakers to facilitate group sessions with children and young people where they can safely voice their opinions. Each tool and activity has a detailed set of instructions to guide the facilitator through the process.
This practical toolkit is designed to engage young people to evaluate and measure the impact of youth projects. It has been developed by Evaluation Access using resources and activities from Girl Scouts of the United States of America, the National 4-H Council, and the National FFA Organization. There are a number of creative activities and handouts to support young people to plan, develop, and implement community projects.
This OPEN Tool provides some key questions to support the Reflect and Review process. In order to make high-quality decisions it is important to systematically reflect on, and review data, practice and client feedback to adapt and enhance your approach.
This OPEN Quick Guide provides an overview of what Reflect and Review means for practitioners. It provides you with practical advice to nurture a culture of evidence-informed practice and continuous improvement.
