Presentation @ OPEN Symposium 2019 – Family engagement using social media

Client Engagement, Families and parenting

In this presentation, Casey Hepburn and Jenny Fairbairn from the Queen Elizabeth Centre (QEC) discussed their design and implementation of a new Client Engagement Framework. The new Framework focuses on using social media to engage clients and involved three components: QEC Video Stories, a Client Online Panel and a Client Advisory Group.

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