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Presentation @ OPEN Symposium 2019 – Family engagement using social media

Client Engagement, Families and parenting

In this presentation, Casey Hepburn and Jenny Fairbairn from the Queen Elizabeth Centre (QEC) discussed their design and implementation of a new Client Engagement Framework. The new Framework focuses on using social media to engage clients and involved three components: QEC Video Stories, a Client Online Panel and a Client Advisory Group.

Design, Identify, Implement

Fact Sheet: Introduction to Evidence Informed Practice Elements

Client Engagement, Evidence Informed Practice

This OPEN Fact sheet provides you with a useful overview of what we mean by Practice Elements.

Design, Identify

Person-centred Thinking Tools

Client Engagement, Client Experience

A set of easy to use templates that are used to give structure to conversations. These tools provide a practical way to capture information that feeds into care and support planning, as well as to improve understanding, communication and relationships.

Design, Identify

Pilotlight – Co-design Tools

Client Engagement, Disability, Mental Health

Access a range of facilitation tools, journey mapping tools, role playing tips and techniques, voting systems and more, to better manage co-design processes with multiple stakeholders. Created by Iriss and used in Pilotlight, these tools will be relevant to lots of different organisations and situations.

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