From journal articles to Quick Guides and webinars, you will find tools and information to support.
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OPEN Quick Guide: Identify and understand the issues or need: provides an overview of the Identify stage of the Outcomes Journey. At the end of working through this QUICK Guide you will understand how to use different forms of evidence to better identify and understand the needs, issue, or gap and its causes to inform decisions about the service response.
This OPEN Quick Guide provides a useful overview of how to keep your clients, with their unique values, preferences and experiences, at the centre of planning and decision making.