Date: July 25th, 2024
Presenters: Tymur Hussien (Practice Leadership and Development Manager) and Claire Stanley (Service-Wide Principal Practitioner) from Uniting Vic.Tas
PurposeThis insightful, and transparent presentation highlighted Uniting’s engagement with diverse evidence sources, and trauma-informed principles that informed their new Therapeutic Model of Care. This webinar demonstrated ways in which organisations can engage with their clients, practitioners and executives to enable a whole of system change in organisational practice.
SummaryThe presentation provided a deep dive into the methodology Uniting undertook when collaborating with relevant stakeholders, collecting diverse sources of evidence, and how those sources of evidence and trauma-informed principles benefitted and improved the TMoC. Presenters discussed the development of the Chapter on Risk in their model, and how they endeavored to take some administrative burden from practitioners, so practitioners could uphold trauma-informed ways of working.
Key Messages
Critical Success FactorsThe presenters emphasised that remaining humble and curious, and building relationships of trust were critical success factors when engaging in this work. Recognising the limitations of Uniting’s project team’s knowledge encouraged them to seek input from people with expertise, which provided important information. This helped enrich and adapt the model to ensure it met the needs of the practitioners, clients, and community it aimed to address.
“Humility was integral to our project team; we were curious and eager to understand. Recognising our limitations and being comfortable not knowing allowed us to reach out to those who do. This approach was fundamental to our methodology.” – Tymur Hussein
“Working at the pace of trust.” – Claire Stanley
Lessons LearnedAs Uniting was undertaking this project, they came across many areas within Uniting’s service delivery that could be matured or better implemented. Focusing on these areas meant that the overall goal of developing an all-of-system therapeutic model could have been put in jeopardy. It is integral to remember to stay within the scope of the project and to have a strong governing body to uphold the project’s scope. This is essential for the success of a project of this size and impact.
“Ensure you stay aligned with the scope of the project – we often came across areas within the organisation that required maturity, focusing on these areas can lead to derailment of the project. Ensure a strong governance structure, including a steering group and advisory group, to keep the project on track.”-Tymur Hussein
Uniting Vic.Tas contact detailsIf you would like to learn more about the model and the methodology Uniting used in its creation, please reach out to Tymur Hussein at tymur.hussein@vt.uniting.org or Claire Stanley at claire.stanley@vt.uniting.org
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