Speakers: Rachel Christie (National Manager, MA Centre for Evidence and Insights) and Cherie Pereth (Impact Measurement and Evaluation Manager),Mission Australia

Date and time: Monday 22nd August 2022 5:30 – 7:00pm AEST

Format: Recording available below

Overview: This seminar provided a comprehensive overview of Mission Australia’s journey over 5-years to establish an integrated approach to evidence, insights and learning across their our national organisation operating 465 services that serves over 150,000 people a year.

The session provided two presentations including:

Both speakers outlined the challenges they have faced to operate at scale, the resources and operating models used, and some of the change journey for our staff and leaders.


Mission Australia (MA) is a large organisation operating across Australia, in rural, remote and metro areas. It has over 2300 employees supporting over 167000 individuals.

MA has been on a long journey to establish its whole of organization Monitoring, Evaluation and Learning (MEL) approach. This involved a series of key steps:

The Monitoring, Evaluation and Learning cycle includes:

Learning – Use the data to learn and improve

Key messages

Six key enablers or foundational pieces for building an organisation M&E system were identified:

Tips in a nutshell: 

Additional resources to take a look at –

See the Session’s recording here and powerpoint slides here

This session include a great Q&A session. Notes from the Q&A can be found here.

Other OPEN Forums on embedding evidence into practice can be found here and here


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