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Good Practice Guide: Managing complaints involving human rights

Quick Guide

The Victorian Ombudsman has compiled a good practice guide to help employees effectively manage complaints related to human rights. The Charter of Human Rights and Responsibilities Act 2006 (the Charter) is an Act of the Victorian Parliament that sets out the rights and freedoms shared by everyone in Victoria and protected by law. This guide outlines important roles and responsibilities under the charter, and explains how organisations can integrate transparent and accessible complaint processes. It also emphasises that an effective human rights culture is not simply about handling complaints, but taking a human rights approach to all work.

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