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Tensions in the therapeutic relationship: Emotional labour in the response to child abuse and neglect in primary healthcare

Case Study, Child Abuse, Healthcare, Journal article

This study, published in BMC Primary Care, sought to understand how GPs and nurses experience the response to child abuse in primary healthcare. The study found that mandatory reporting obligations created significant emotional labour at the internal, organisational and systemic levels as participants struggled to maintain the therapeutic relationship. The article concludes with strategies that can be employed to reduce the labour burden, which can also be applied by other workforces with mandatory reporting obligations.

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