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‘Getting out into the world’: Pathways to community participation and connectedness for NDIS participants with intellectual disability, on the autism spectrum and/or with psychosocial disability

Client Engagement, Disability, Early school leavers, Support Services, Young People

This report from the National Disability Insurance Agency describes the findings of a study on participant experiences, including major barriers and enablers to community participation. A mix-methods approach was used with participants, families and carers and frontline staff. Findings are detailed in the report.

Children’s participation in child protection—How do practitioners understand children’s participation in practice?

Child Protection, Children, Client Engagement, Young People

This article, published in Child & Family Social Work, explores how child protection practitioners in Australia understand children’s participation. The study found differing understandings among practitioners and suggested a number of systemic changes that are needed to support consistent and meaningful participation.

Co-constructing Who Am I? Ensuring the voice of the child or young person is at the heart of ‘the record’

Children, Client Engagement, Early years, Evidence Informed Practice, Out of Home Care (OOHC), Young People

This discussion paper talks about the value of developing a coherent, manageable and principled practice framework for co-constructing the child’s personal life story archive. It also includes considerations around trauma, record-keeping, confidentiality,and information technology. Systems and collaborations are essential to translate this into practice.

Design, Identify

Supporting the journey: issues in co-creating a sensitive narrative of the child’s identity and experience ‘in care’

Children, Client Engagement, Evidence Informed Practice, Out of Home Care (OOHC), Young People

This 'Who Am I?' workshop report talks about the importance of capturing the perspectives of children and young people who are actively involved in the constructing their record while ‘in care’, and the process of collaboration between them and professionals. The idea was to understand the principles underpinning record-keeping and archival programs; and unpack the factors which enable or create barriers to effective practice for front line workers, managers and organisations providing out of home care.

VPS Evaluation Network Lunch and Learn Session: Lived experience/client voice in evaluation

Client Engagement, Client Experience, Evaluation

This webinar from the Victorian Public Service Evaluation Network 'Lunch and Learn' series featured presentations from Helen Casey (Department of Justice and Community Safety) and Jacqueline Storey and Sharika Jeyakumar (Victoria Legal Aid) speaking about the importance of lived experience and client voice in their evaluation practice, with a focus on family violence as a case study for their reflections. Click the external link to view a video recording of this session, or use the download link to access the presentation slides.


OPEN Rapid Case Study-Tarrengower Prison Family Video Visits Pilot Program-VACRO

Children, Client Engagement, Families and parenting, Safety and wellbeing

This rapid case study talks about a Family Video Visit Program by VACRO which facilitated a virtual connection between children and their incarcerated mothers. The program relieved children from the stress of visiting a prison and helped maintain the parent-child bond. This supported mothers in their reintegration journey after leaving the prison.

Tri-peaks webinar: Voice Of The Client Framework And Implementation Tool

Client Engagement, Client Experience

In this webinar Sarah Bendall (DFFH) gave an overview of the Client voice framework for community services and how it helps to ensure the quality and safety of community services for everybody, every time. This webinar also included a panel of representatives from across community services who are passionate about client voice and will share some practical examples and ideas about how to engage clients well.


Rapid Case Study: Youth Leadership Program – Centre for Multicultural Youth

Client Engagement, Culturally and Linguistically Diverse (CALD), Mental Health, Young People

This case study sheds a light on the Youth Leadership Program Area at Centre for Multicultural Youth. It talks about principles and values which respect the views and abilities of young people from diverse backgrounds, and has transferable lessons for all kinds of youth participation models.


OPEN Rapid Case Study: Early Years Program-Brotherhood of St Laurence

Client Engagement, Culturally and Linguistically Diverse (CALD), Early years, Families and parenting, Safety and wellbeing

This case study sheds light on a early years program which takes a culturally responsive approach to work with families from refugee and migrant backgrounds. It focuses on building connections and providing confidence to parents to support their children.

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