From journal articles to Quick Guides and webinars, you will find tools and information to support.
This 'Who Am I?' workshop report talks about the importance of capturing the perspectives of children and young people who are actively involved in the constructing their record while ‘in care’, and the process of collaboration between them and professionals. The idea was to understand the principles underpinning record-keeping and archival programs; and unpack the factors which enable or create barriers to effective practice for front line workers, managers and organisations providing out of home care.
This rapid case study showcases the work of the Service Coordination Program at Jewish Care, an ethno-specific organisation. The program uses culturally aware and trauma-informed support to cater to the diverse needs Jewish community members (generally under 65 years old) experiencing social and/or structural disadvantage.
This rapid case study talks about a Family Video Visit Program by VACRO which facilitated a virtual connection between children and their incarcerated mothers. The program relieved children from the stress of visiting a prison and helped maintain the parent-child bond. This supported mothers in their reintegration journey after leaving the prison.
This case study sheds a light on the Youth Leadership Program Area at Centre for Multicultural Youth. It talks about principles and values which respect the views and abilities of young people from diverse backgrounds, and has transferable lessons for all kinds of youth participation models.
This case study sheds light on a early years program which takes a culturally responsive approach to work with families from refugee and migrant backgrounds. It focuses on building connections and providing confidence to parents to support their children.
The Expert Panel Project Team at AIFS have published this instructional video to guide you through measuring for outcomes. It explain why and how we want to measure outcomes to demonstrate impact in child and family services. This video also guides you how to choose which short, medium and long term outcomes to measure given limited resources.
The Expert Panel Project Team at AIFS have published this instructional video to guide you through program logic models. It guides you step-by-step through the terminology of program logic models, and how to build your own model, including writing a problem statement, understanding inputs and outputs, and identifying short, medium and long term outcomes.
This OPEN Factsheet provides you with a useful overview of what we mean by Client Experience and contains some hands-on tools to improve services.
This OPEN Tool provides some key questions to support the Reflect and Review process. In order to make high-quality decisions it is important to systematically reflect on, and review data, practice and client feedback to adapt and enhance your approach.
